Get help with Dura Faucet

The fastest way to get help with a Dura Faucet is the chat on this page. It knows every model we've made, including the discontinued ones, so it can usually name the exact cartridge or part you need in the time it would take to write an email.

Look for the chat bubble in the bottom-right corner of this page. Tap it and ask your question in your own words — there's no menu to work through and nothing to sign up for.

What it can help with

Identify your faucet from the model number or a description
Find the right replacement cartridge, spray head, or part
Troubleshoot a drip, a leak at the handle, or weak flow
Walk through a warranty claim and what we need from you
Answer fit questions before you buy

When you need a person

Some things need a person — a warranty claim, a damaged shipment, an order that went wrong. Ask the chat for a human and it will collect what we need and send it straight to the team, with the whole conversation attached so you never have to explain twice.

A member of our team typically replies within one business day, Monday to Friday.

Not seeing the chat bubble? Refresh the page, or switch off any ad or script blocker for this site — those sometimes hide it.

Northbay Products · 19215 SE 34th St, Ste 106-382 · Camas, WA 98607