Privacy Policy for Dura Faucet

Effective Date: August 5, 2026

Dura Faucet ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.durafaucet.com, purchase our products, or otherwise interact with us.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways when you use our website:

Personal Information: When you make a purchase, create an account, or contact customer support, we may collect personally identifiable information, such as your name, billing address, shipping address, email address, phone number, and payment information (credit card numbers are processed securely by our third-party payment processors and are not stored on our servers).
Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, access times, and the pages you viewed directly before and after accessing the site.
Cookies and Tracking Technologies: We may use cookies, web beacons, tracking pixels, and other tracking technologies to help customize the site and improve your experience. You can choose to set your browser to remove or reject browser cookies.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the site to:

Process your orders, transactions, and manage your account.
Send you order confirmations, shipping updates, and customer service responses.
Respond to customer service inquiries, warranty requests, and technical support.
Send you marketing and promotional communications (if you have opted in; you can opt out at any time).
Monitor and analyze usage trends and improve the functionality of our website and product offerings.
Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:

Service Providers: We may share your information with third-party vendors who perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance (e.g., fulfillment and shipping partners).
Legal Obligations: We may disclose your information where required to do so by law, in response to valid legal requests by public authorities, or to protect our rights, property, or safety.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below so we can delete it.

6. Your Data Rights & Choices

Depending on your jurisdiction (such as California or the EEA), you may have certain rights regarding your personal data:

Access & Update: You can review or change the information in your account by logging into your account settings.
Opt-Out of Marketing: You can unsubscribe from our marketing emails by clicking the "unsubscribe" link in the footer of any promotional email.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by updating the "Effective Date" at the top of this policy.